Privacy Policy
Bella Dental Clinic Last Updated: March 16, 2026
Bella Dental Clinic (“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at belladentalclinic.ca or interact with our clinic.
By using our website or providing your personal information to us, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you interact with our website or clinic, we may collect the following personal information:
Appointment Request Form: Name, email address, phone number, preferred appointment day, patient status (new or returning), type of service requested, how you heard about us, and any additional messages you include.
Online Booking: When you book through our online scheduling system, we collect your name, contact information, appointment preferences, and any health-related details you provide during the intake process.
Phone and Email Inquiries: When you contact us by phone at (780) 900-1190 or email at info@belladentalclinic.ca, we may collect your name, contact details, and the nature of your inquiry.
In-Clinic: When you visit our clinic, we collect personal health information necessary to provide dental care, including your dental and medical history, insurance information, and government-issued identification.
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our website. This includes pages visited, time spent on pages, referral sources, and general geographic location. Google Analytics uses cookies to collect this data in an anonymized form.
Google Tag Manager (GTM): We use Google Tag Manager to manage tracking scripts on our website. GTM itself does not collect personal data but facilitates the deployment of tags that may.
Microsoft Clarity: We use Microsoft Clarity to understand how visitors use our website through session recordings and heatmaps. Clarity captures how you scroll, click, and move through pages. This data is anonymized and does not include any personal information you enter into forms.
Cookies: Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and support our analytics tools. You can manage or disable cookies through your browser settings.
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your appointment requests and inquiries
- To schedule, confirm, and manage dental appointments
- To provide dental care and treatment
- To process insurance claims and billing on your behalf
- To send appointment reminders and follow-up communications
- To improve our website and patient experience
- To analyze website traffic and usage patterns
- To comply with legal and regulatory obligations
We do not use your personal information for marketing purposes unless you have explicitly opted in to receive marketing communications from us.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Insurance Providers: We submit claims and related information to your dental insurance provider for direct billing purposes, with your consent.
Service Providers: We use third-party tools and platforms to operate our website and clinic, including our website hosting provider, appointment scheduling system, contact form provider (WPForms), and analytics services (Google, Microsoft). These providers only access information necessary to perform their services and are bound by their own privacy policies.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, safety, or property of our clinic, patients, or the public.
Canadian Dental Care Plan (CDCP): If you receive dental services through the CDCP, we may share relevant information with the Government of Canada as required under the program.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications on our website (SSL/HTTPS), and restricted access to personal information within our clinic.
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Patient dental records are retained in accordance with the requirements of the Alberta Dental Association and College and applicable provincial legislation, which generally require retention for a minimum of 10 years after the last date of service.
Website analytics data is retained in anonymized form and is not linked to individual identities.
Your Rights
Under applicable Canadian privacy legislation, including the Personal Information Protection Act (PIPA) of Alberta, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal and contractual limitations
- File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 through our website. Dental services for minors are arranged through a parent or guardian, and parental or guardian consent is obtained before collecting any personal health information.
Third-Party Links
Our website may contain links to third-party websites, such as our social media profiles on Facebook and Instagram, Google Maps, and our online booking platform. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Bella Dental Clinic 1803 91 St SW #109, Edmonton, AB T6X 0C8 Phone: (780) 900-1190 Email: belladentaledmonton@gmail.com